KUALA LUMPUR - The Home Ministry is enhancing immigration facilities at the Sultan Iskandar Building and the Sultan Abu Bakar Complex to smooth the movement of Malaysia-Singapore travellers, especially during peak hours.

In a statement last Monday, the ministry said the upgrades focus on short and medium term improvements involving infrastructure, automation and digital systems.

“An additional 40 NIISe eGates and 145 MyNIISe QR Code scanners will be installed across motorcycle, vehicle and pedestrian lanes by December 31 this year.

“This is expected to double the processing capacity at both entry points,” the statement read.

The upgrades come as hundreds of thousands of travellers cross the Malaysia - Singapore land border each day, with daily volumes on some days reaching more than 430,000 people at the two land checkpoints, putting heavy pressure on clearance systems. 

The ministry said upgrades to the MyIMMs and NIISe systems are being sped up to improve system stability, response time and capacity.

It added that cooperation with telecommunications companies is underway to strengthen internet connectivity at key locations so that eGates and scanners continue to function smoothly during peak periods.

“The ministry is also integrating the MyNIISe and MyBorderPass systems to create a more seamless flow, for both local and foreign travellers to pass through immigration checks more quickly,” the statement added.

To ensure smooth implementation, a Special Task Force has been formed to monitor the upgrade progress on a weekly basis until all systems are fully operational by the end of December.

“The ministry also encourages Malaysian citizens to download the MyNIISe application and use the automated eGate lanes, to speed up immigration clearance and help optimise traffic flow at the entry points.

“All these ongoing enhancements are part of the Madani Government's commitment to building a more modern, efficient and user-friendly immigration system, grounded in the principles of compassion and prioritising the people's well-being,” the ministry concluded.