KUALA LUMPUR - Hana Bank is expanding Hana EZ, its dedicated mobile application for foreign customers, by strengthening both financial and non-financial services to better support daily life in South Korea while enhancing benefits and rewards.

The lender said on Wednesday that users can now complete a wider range of administrative tasks directly through the app, including customer registration and the issuance of documents such as transaction histories and balance certificates.

It added that utility bill payments have also been introduced, reducing the need for customers to visit physical bank branches, as reported by The Korea Herald. 

Foreign customers can now update their passport numbers on Hana EZ, with the process integrated into a one-stop flow that links directly to overseas remittance bank registration.

This integration is aimed at streamlining the setup of cross-border transactions.

Hana Bank is also rolling out new incentives through MileEZ, a rewards programme that accumulates benefits as customers use financial services such as exchange rate alerts and overseas remittances.

The programme also includes non-financial features such as daily check-ins, roulette games and flight searches, with customers eligible to receive gift vouchers upon meeting monthly targets.

“The latest upgrade is aimed at helping foreign customers handle financial transactions more easily through digital channels, while enjoying a wider range of everyday financial benefits,” a company official said.

Hana Bank currently provides services tailored for foreign customers through multiple platforms, including 17 branches nationwide that operate on Sundays, dedicated service counters at its Myeong-dong centre, and the Hana EZ app, which supports 16 languages.